The time to boost mobile communications has come!
Today, users all over the world are using messaging apps not only to chat with friends but also to connect with brands. It is therefore, evident that companies should start communicating with their audience in messaging apps as soon as possible. But why use Viber's app instead of just sending SMS?
e-satisfaction.com faces the challenge of omnichannel experience
Omnichannel is about continuity of the experience you provide to your customers. Our mission in e-satisfaction.com is to make business customer centric, so we could not stand still and not work to provide a solution to consistently track customer experience across channels and make it a part of an interactive marketing engine.
Why an omnichannel experience is important for you?
Omnichannel is the new buzzword in the marketing as well as business world. But what exactly is omnichannel? How it is defined and why it is important for customer experience?
Omnichannel vs Multimodal Customer Experience
It is a real challenge for businesses to provide a continuous experience. However, in this effort many companies offer a multimodal customer experience. Do you know the difference between mutlimodal and omnichannel customer experience?
Israel 2.0: Building a startup network in 5 days
The DLD Innovation festival is over and it’s our job to share the knowledge and expertise that we got from 5 days of exposure to Israel’s community and all the networking that we had the opportunity to create in just a few days.
3 easy ways to make e-satisfaction’s Customer Experience Badge work for you
We give you a big applause for keeping your promise of providing an outstanding customer experience! Here are 3 easy ways to make e-satisfaction's Customer Experience Badge work for you and get you more customers.
Customer Feedback: 3 Insights you shouldn’t miss!
Customer feedback can strengthen customer relations and improve overall business performance, helping an e-Business address problems which could undermine loyalty and lead to unsatisfying experiences.
Customer Retention: Easier than ever with e-satisfaction
How can you respond promtly to customer complaints? Use e-satisfaction's automated e-mail alerts feature to manage complaints quickly and in a personalized manner.
Not just good or just great. 4 essential steps towards amazing customer experience
Providing an amazing customer experience is really important for any business. It is the secret to customer retention, customer loyalty and paves the path to profitability. Providing excellent or amazing customer experience is a multi-variate riddle that is not at all easy to be dealt.