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4 Things you should Understand about your Customer Service Team

As you already know, people are complicated. Psychology and business are a lot alike at their core as they both seek to explore and understand people’s needs, wants, choices and behaviors. Customers are more likely to remember is the direct positive or negative interaction they have with your company. As a result, your customer service team is established as the front face of your company! 
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Experts Talk

Improve Customer Loyalty with your Pricing Strategies

Customer loyalty can be perceived as a puzzle. Different components, such as quality of product, prices, support, incentives, packaging etc., construe customer loyalty as well as customer retention. Nonetheless, among all these components, pricing and pricing strategies play an important role.
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Experts Talk

6 things your business should do when you lose a customer

Inevitably, no matter how much effort you have made especially in the customer care department of your business, sometimes you will lose a customer, and even though that hurts it is normal as well. However, there are 6 things you should do when you lose a customer! Just keep reading!
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Experts Talk

7 Psychological Pricing Strategies for e-Commerce Retailers

Online shoppers have an irresistible tendency to respond to certain types of online prices and this is the so called psychological pricing. While determining such strategies it is wise to first understand psychological pricing and how our minds perceive prices. Let’s go through all the psychological pricing strategies that are used in e-commerce to trigger consumers’ purchase intentions.
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Experts Talk

Is your customer loyalty program effective?

Perhaps the most important component to Customer Loyalty programs is measuring their effectiveness. A Forrester report found that 30% of companies pointed out that measuring the results of a loyalty program is one of the greatest challenges they face. To overcome this challenge, companies need to identify specific KPIs.
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Experts Talk

8 Types of Customer Loyalty Programs!

Customer Loyalty Programs take a lot of different forms. Some businesses decide to use only one model, while others may combine two or more! We hope that this article will be of value to you and help you choose the best type of customer loyalty program that corresponds to your business needs and customers.
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Experts Talk

The 4 steps you should take while creating a Customer Loyalty Program

There are 4 basic steps that every business should follow when creating a customer loyalty program. We also have some great tips for you... all you have to do is read this article!
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Experts Talk

6 Competitive Pricing Tactics any e-Commerce Company should use

Competitive e-commerce pricing is not based only on undercutting competitor prices and price-matching. Here you will find 6 wonderful strategies that can help you leave competition far behind by acting fast and using competitor price monitoring technologies.
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Experts Talk

3 Pricing Strategies That Every Ecommerce Company Should Know

Let’s see how you can start caring about your ecommerce pricing in your site as much as your customers do – or even more – depending on your market positioning.
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Experts Talk

Customer Loyalty Programs: Will they benefit my business?

Have you ever wondered how much it costs to a business to acquire a new customer compared to the costs for selling to an existing one? From research, it has been indicated that it costs about 5-25 times more to acquire a new customer than it does to sell to existing ones. Not only that, but existing customers spend 67% more than new customers. Therefore, customer loyalty really pays off!
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