For itrend.gr, customer experience plays an important role in their culture and in their way of doing business! With e-satisfaction.com and after collecting customer feedback for 8 months, itrend.gr identified that customers were experiencing some malfunctions in their website and decided to make some changes!
Ebnb increased by 79% their positive reviews on Skroutz.gr! The filtered data export feature of e-satisfaction helped ebnb.gr to segment their customers based on their level of satisfaction throughout their entire customer journey with just one-click!
Praktiker is able to make better decisions based on the real voice and real needs of its customers! The custom questions feature of e-satisfaction helped Praktiker to better understand its customers and respond accordingly to their requests and feedback after collecting more than 40.000 answers.
The Refer a Friend campaign yielded remarkable results and created new paths for both Maison Marasil and e-satisfaction, as resulted in just 50 days of function in bringing 118 new orders and 3% revenue increase, by using e-satisfaction’s free marketing mechanism!