Doing whatever it takes to improve customer experience and engage customers across all stages of their journey, reduced call center costs by 25%.
Ebnb increased by 79% their positive reviews on! The filtered data export feature of e-satisfaction helped to segment their customers based on their level of satisfaction throughout their entire customer journey with just one-click!
Praktiker is able to make better decisions based on the real voice and real needs of its customers! The custom questions feature of e-satisfaction helped Praktiker to better understand its customers and respond accordingly to their requests and feedback after collecting more than 40.000 answers.
The Refer a Friend campaign yielded remarkable results and created new paths for both Maison Marasil and e-satisfaction, as resulted in just 50 days of function in bringing 118 new orders and 3% revenue increase, by using e-satisfaction’s free marketing mechanism!
"By demonstrating an anthropocentric attitude and by giving our customers the feeling that we are always by their side, customer experience was enhanced in respect to the purchasing process  and an increase in our loyal customers and in repeated purchases has been achieved"
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