BE CUSTOMER CENTRIC
The platform of e-satisfaction.com collects feedback during important moments of the customer journey and translates it into actions for the frontline, insights for the management and better reputation for the organization.
LISTEN to the voice of your customers and push their feedback across organization
Real-time dashboards
Have a real-time view with Satisfaction KPIs per touchpoint & questionnaire and Customer Comments, designed to make the lives of frontline employees easier.
Benchmark your touchpoint’s performance (whether it’s a store, a branch or a building) with the rest of the organization and your industry.
Role-based Insights
Design dashboards that fit your organizational hierarchy to ensure that every executive gets the right view of data, tailored to their role and relevant to the customer interactions for their area of responsibility.
Email Alerts
Get notified the moment we detect an important event that requires your attention & immediate action, such as contacting an unhappy customer.
Data Integrations
Want to combine VoC & CX KPIs with the rest of your business data ? We’ve got your back, by integrating e-satisfaction.com data with any BI tool or Data Dashboard you use for reporting.