Be Alerted Everytime You Receive Customer Comments!

Customer comments alert is the new feature that e-satisfaction offers to e-shops and it is used by e-shops that want to be alerted every time a customer leaves a comment, without having to login to e-satisfaction platform, but straight to the customer service e-mail.

What customer comments alert really are?

Customer comments alert have the form of e-mail alerts that are sent to the customer service team of the e-shop everytime customers leave comments, alongside with their evaluation. By using e-mail alerts e-shops are informed in real time for potential issues and problems in orders and distinguish the customers that need immediate attention.

Who receives these alerts?

Just like every alert that is sent from e-satisfaction, customer comments alert are sent to every e-mail account that has been configured to receive alerts. The customers of the e-shop do not receive any notification. Alerts to the e-mails that have been configured are also sent when a rather negative evaluation is submitted by a customer.

What is included in an e-mail alert?

The information that are included in each customer comments alert are the comment that the customer has left and the order id, through which the e-shop can track the client and handle their request.

How to enable customer comments alert?

Customer comment alerts can be enabled through the e-shop settings section, in the e-satisfaction platform, by following these steps:

Step 1: Login to your account

Step 2: Select “Customer Feedback Automations Settings” and then select the “E-mail Alerts” tab, which can be found in “e-shop configuration”

Step 3: Enable/Disable Customer Comment Alerts

Note: The feature is enabled/disabled per user.

What is e-satisfaction?

e-satisfaction is the #1 Humanized Marketing Platform for e-Business that combines customer feedback with actual automated marketing mechanisms that aim to recover or retain your customers. e-satisfaction is used by hundreds of e-businesses, helping them to go one step closer to customer centricity.

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