custom questions


In the frame of understanding customer’s behavior and needs, e-satisfaction is offering to e-Businesses the custom questions feature. With this feature, e-Businesses can create their own questions to collect valuable insights from authentic customers.

Several questions can be created with the aim of making important decisions, evaluating marketing strategies and creating human centric campaigns around your customers’ real needs.

Have you made recent changes to your delivery options? Have you redesigned your e-shop? You want to know what your customers are thinking in a specific matter of yours? You want to make smart allocations on your marketing budget? Create your question, choose the customers’ journey phase (Browse, Check out, After Delicery) you want to display it and you are ready to collect credible feebdack. 

Click here to read more on how Praktiker used the custom questions feature of e-satisfaction to understand its customers.




Understand your customers!

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