Customer‌ ‌Experience:
Understand‌ ‌it,‌ ‌Measure‌ ‌it‌ ‌and‌ ‌
Grow‌ ‌your‌ ‌Brand!

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    Customer‌ ‌Experience‌ ‌Fundamentals‌

    How do customers feel after they have interacted with your brand or products?
    What are the factors that result in a positive or negative customer experience (CX)?
    And most importantly, why should you care about customer experience in the first place?

    Download our CX eBook and discover:

    • why you should understand the nature of customer experience
    • how you can measure it and produce valuable insights
    • how you can use those insights to improve your customer experience
    • how a positive experience can lead to increased customer loyalty and retention

    Positive & Negative Experiences

    What sets them apart? A list of indicators of good and bad customer experiences will help you pinpoint the areas you need to improve.

    Introduction to Customer Experience (CX) Metrics

    NPS, CSAT, CES: get to know each metric in detail and find out how you can use them to collect feedback and measure the experience of your customers.

    Customer Feedback & Marketing Automations

    Learn how customer feedback data can form the basis for solid marketing strategies and turn customers into promoters.