Customer Experience Fundamentals
How do customers feel after they have interacted with your brand or products?
What are the factors that result in a positive or negative customer experience (CX)?
And most importantly, why should you care about customer experience in the first place?
Download our CX eBook and discover:
- why you should understand the nature of customer experience
- how you can measure it and produce valuable insights
- how you can use those insights to improve your customer experience
- how a positive experience can lead to increased customer loyalty and retention
Positive & Negative Experiences
What sets them apart? A list of indicators of good and bad customer experiences will help you pinpoint the areas you need to improve.
Introduction to Customer Experience (CX) Metrics
NPS, CSAT, CES: get to know each metric in detail and find out how you can use them to collect feedback and measure the experience of your customers.
Customer Feedback & Marketing Automations
Learn how customer feedback data can form the basis for solid marketing strategies and turn customers into promoters.