One of the most powerful features of e-satisfaction’s humanized marketing platform is the correlation of the collected feedback with an order id and therefore, your real customer.
Now with e-satisfaction, it is easier than ever to identify who your happy/ unhappy customers are and which customers are your ambassadors! An e-Business can find the real customer that is hidden behind each authentic feedback and act upon rewarding or retaining a specific customer segment.
The correlation between feedback and a specific order id, is a valuable tool to e-Businesses that are customer centric. This feature will help your e-Business become customer centric in the online world as well, giving you the opportunity to prove to customers that you do keep your promise to provide an outstanding customer experience!
Understand your customers!