Automated alerts are sent to customer service, management or anywhere you want to receive information aboout an unhappy customer. Your e-Business will be alerted to act and impress an unhappy customer by responding immediately!

Your e-Business will receive automated e-mail alerts when a dissatisfied customer is detected and needs your attention, giving you the opportunity to contact them and resolve possible misunderstandings. This automated e-mail alerts contain your customer’s order id and their detailed scores. 

e-mail alerts

Comment alerts will be send to your e-Business when a customer of yours leaves you a comment! You will be notified for all the comments your e-Business receives and you can either immediately act upon customer’s requests or celebrate for the outstanding customer experience you provide.

comment alerts

Want to know more? Click now to schedule a demo with our team and we will be happy to guide you through all the details of e-satisfaction and go through all the marketing automation mechanisms that you can use!

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