Give your customers the chance to leave you a comment throughout all three stages of your customers’ journey (while Browsing, upon Check out and After Delivery of products). 

These comments provide valuable insights on several aspects of your e-Business that are of great importance for your customers.

Paying attention to your customers’ comments will help you identify their needs, complaints and encouraging words. This will give your e-Business the opportunity to act immediately towards rewarding happy customers or resolving any misunderstandings with the dissatisfied ones.