ENABLING

CUSTOMER

CENTRICITY

ENABLING

CUSTOMER

CENTRICITY

one customer at a time, one employee at a time

WHAT

WE DO

We help you understand how good service you provide at each touchpoint and help your customer facing teams do what drives customer recovery and positive word of mouth

WHAT

WE DO

We help you understand how good service you provide at each touchpoint and help your customer facing teams do what drives customer recovery and positive word of mouth
With our customers we touch the stars. We are

BIG, PROVEN

& TRUSTED

With our customers we touch the stars. We are

BIG, PROVEN

& TRUSTED

  • 300 +
    • e-businesses across multiple sectors
  • 14 m
    • customer reviews
  • 3x better
    • response rate compared to simple surveys
  • 35%
    • consumer engagement rate

SUCCESS

STORIES.

Humanized marketing has worked for our customers.

Successful e-businesses have used our humanized marketing platform to create strong bonds with customers and they made it!

ASK

ASK

  • Ready-to-ask questions
  • Credible feedback from real customers
  • Across all phases of customer journey
  • Continuous and Holistic feedback

UNDER

STAND

UNDER

STAND

  • Integrated industry benchmarking mechanism
  • Custom questions
  • Matching feedback with orders
  • Export of feedback-based customer lists

LEVER

AGE

LEVER

AGE

  • Humanized marketing automations
  • Positive feedback campaigning mechanisms
  • Automated unhappy customer alerts
  • Unhappy customers' recovery
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More!