Why an omnichannel experience is important for you?
Omnichannel is the new buzzword in the marketing as well as business world. But what exactly is omnichannel? How it is defined and why it is important for customer experience?
Omnichannel vs Multimodal Customer Experience
It is a real challenge for businesses to provide a continuous experience. However, in this effort many companies offer a multimodal customer experience. Do you know the difference between mutlimodal and omnichannel customer experience?
Israel 2.0: Building a startup network in 5 days
The DLD Innovation festival is over and it’s our job to share the knowledge and expertise that we got from 5 days of exposure to Israel’s community and all the networking that we had the opportunity to create in just a few days.
3 easy ways to make e-satisfaction’s Customer Experience Badge work for you
We give you a big applause for keeping your promise of providing an outstanding customer experience! Here are 3 easy ways to make e-satisfaction's Customer Experience Badge work for you and get you more customers.
Customer Feedback: 3 Insights you shouldn’t miss!
Customer feedback can strengthen customer relations and improve overall business performance, helping an e-Business address problems which could undermine loyalty and lead to unsatisfying experiences.
Customer Retention: Easier than ever with e-satisfaction
How can you respond promtly to customer complaints? Use e-satisfaction's automated e-mail alerts feature to manage complaints quickly and in a personalized manner.
Not just good or just great. 4 essential steps towards amazing customer experience
Providing an amazing customer experience is really important for any business. It is the secret to customer retention, customer loyalty and paves the path to profitability. Providing excellent or amazing customer experience is a multi-variate riddle that is not at all easy to be dealt.
Smart ways to increase positive WoM in 3rd party review websites
Customer reviews can be a threat for businesses, but if used correctly, all 3rd party review sites can be used to create a significant competitive advantage and increase positive Word of Mouth.
The 3 secrets of customer centric marketers in the Age of the Customer
Would you spend 200$ to sell a $20 pair of socks? What if the sock shopper collects expensive sneaker shoes and would refer you to his network?