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Not just good or just great. 4 essential steps towards amazing customer experience

Providing an amazing customer experience is really important for any business. It is the secret to customer retention, customer loyalty and paves the path to profitability. Providing excellent or amazing customer experience is a multi-variate riddle that is not at all easy to be dealt.
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Features

Customer Retention: Easier than ever with e-satisfaction

How can you respond promtly to customer complaints?  Use e-satisfaction's automated e-mail alerts feature to manage complaints quickly and in a personalized manner.
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Experts Talk

Want useful analytics? Switch to metrics!

We live in a time where data is everywhere and tons of them pass through our eyes every day, making it difficult to measure performance and success. So, which metrics should you track  to identify the level of your e-Business success and get on a direct flight to your goals?
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Features

3 easy ways to make e-satisfaction’s Customer Experience Badge work for you

We give you a big applause for keeping your promise of providing an outstanding customer experience! Here are 3 easy ways to make e-satisfaction's Customer Experience Badge work for you and get you more customers. 
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Experts Talk

The 3 secrets of customer centric marketers in the Age of the Customer

Would you spend 200$ to sell a $20 pair of socks? What if the sock shopper collects expensive sneaker shoes and would refer you to his network?
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Experts Talk

Customer Feedback: 3 Insights you shouldn’t miss!

Customer feedback can strengthen customer relations and improve overall business performance, helping an e-Business address problems which could undermine loyalty and lead to unsatisfying experiences. 
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Experts Talk

Smart ways to increase positive WoM in 3rd party review websites

Customer reviews can be a threat for businesses, but if used correctly, all 3rd party review sites can be used to create a significant competitive advantage and increase positive Word of Mouth.
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Experts Talk

What is Humanized Marketing?

Humanized Marketing; the new wave every e-business should ride! Personalize your marketing with e-satisfaction's Humanized Marketing Automations based on your customer's feedback.
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News

e-satisfaction is entering the Cypriot market

In the 9th e-Commerce Conference, in Cyprus, e-satisfaction presented to dozens of companies how they can develop and increase customer loyalty through Humanized Marketing. e-satisfaction in also entering the Cypriot market with two valuable collaborations!
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Experts Talk

How to Create Engaging Visuals

Useful tips on how to make the perfect visual to engage your customers and make them click where you want them to click!  
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